Help from people who know your account.
Most answers are a click away below — each topic is a real part of the platform. Still stuck? Send us a note and a human responds on a clock, not "whenever." Enterprise customers get a named CSM and a direct line.
Common topics
The fastest path is usually the product itself. Start here.
Search & cited answers
Ask a compliance question and get an answer grounded in the federal record, with every claim traced to a citation you can open.
LOI Drafter
Draft a Letter of Interpretation in minutes from the standards and prior agency letters, then export a clean PDF for review.
Benchmarking (TRIR / DART)
Compare your incident rates against industry peers by NAICS, and understand where you stand before an audit does.
Enforcement lookup
Pull inspections, violations, and accident narratives for an employer or a standard, straight from the enforcement record.
Accounts, seats & billing
Add or remove seats, manage SSO, change your plan, or sort out an invoice. Your admins can do most of it in-app.
Security & procurement
Need SOC 2 details, a DPA, or answers for your security review? We will route you to the right docs and a real human.
What you can expect from us
A published response commitment, by plan. No mystery queue — you always know when to expect us.
Full access to the help center and the topics above.
Shared support inbox with priority routing for your org.
A named Customer Success Manager who knows your account, onboarding plan, and renewal — not a ticket queue.
SLAs reflect target first-response times during business hours (Mon–Fri, 8a–6p ET). See pricing for what each plan includes.
Didn't find it? Tell us what's going on.
The more context you give, the faster we can help. Logged-in customers get faster routing — Enterprise reaches their named CSM directly.